Vehicle interior sanitization
Steering wheel, shifter, door handles, and key surfaces sanitized at intake and again before return. Standard for every vehicle, every visit.
Customer Care
Our COVID Compliance and Customer Care Practices
Practices we developed during COVID that we have kept because they made us better. Cleaner shop, better workflows, more options for customers.
Standard practices, every visit.
These are baseline now, applied to every customer and every vehicle, not opt-in.
Contactless drop-off and pickup
Available on request. Drop your keys, get a text update, pay online, pick up after hours. No in-person handoff required.
After-hours key drop
Front-of-building dropbox available 24/7. Drop the night before or after work without coming inside the office.
Digital intake and approval
Estimates, photo reports, and approvals all handled by text or email. Paper is optional, never required.
Staff health practices
Sick days are real days off, no questions asked. Anyone feeling under the weather stays home. Hand hygiene and clean workstations are baseline.
What Is Optional
Your call, every time.
We follow your lead on personal preferences. Tell us what you need and we will accommodate.
Masks welcome, never required
If you prefer to wear a mask in our office, we support it fully. We do not require masks of customers or staff at this time.
Distancing accommodations
Need extra space at the counter or curbside intake? Just ask. Happy to accommodate any way that helps you feel comfortable.
Why We Kept Some Practices
COVID changed the shop for the better.
A lot of what we adopted in 2020 turned out to make the shop run better. We kept those things on purpose.
Customers liked the contactless option
Some folks prefer to handle the whole experience by phone, text, and online. We made it easy and the option stuck.
Cleaner cars going home
Wiping down high-touch surfaces takes a minute and the customer feedback was clear. We kept the practice for every vehicle.
Digital workflow speeds everything up
Photo reports, text approvals, and online payment cut wait time at pickup. Faster for you, smoother for the shop.
If anything changes
If public health conditions or local guidance shift in a way that calls for additional precautions, we will update this page and communicate directly with customers who have appointments on the books. Questions any time, please call (303) 442-3700.
Ready to Book?
Schedule with the shop Boulder trusts.
Free loaner vehicles for qualifying repairs. Three-year, 36,000-mile NAPA warranty on every covered job.