Question 1

What are your hours?

Accepted Answer

Monday through Friday, 7:30 AM to 6:00 PM. Closed Saturday and Sunday. After-hours key drop is available outside the front of the shop.

Question 2

Where are you located?

Accepted Answer

1900 55th Street, Boulder, CO 80301. We are just off Pearl Parkway, easy to reach from US-36, Foothills Parkway, and central Boulder.

Question 3

Do you take walk-ins?

Accepted Answer

Yes for quick concerns and check-ins. For diagnostic and repair work, we strongly recommend an appointment so we can give you an accurate timeline and reserve a loaner if needed.

Question 4

Do I need an appointment?

Accepted Answer

An appointment is best. Same-day work is sometimes possible by phone, but our schedule fills up. Book online or call (303) 442-3700.

Question 5

What forms of payment do you accept?

Accepted Answer

Visa, Mastercard, American Express, Discover, debit cards, cash, and checks. We also accept Synchrony Car Care for qualified customers.

Question 6

Do you offer financing?

Accepted Answer

Yes. We offer Synchrony Car Care financing for qualified applicants. Apply in person at the shop or ask the service writer at intake. Promotional financing is sometimes available on larger jobs.

Question 7

What types of vehicles do you service?

Accepted Answer

American, Asian, and European makes, plus hybrid, EV, and light-duty diesel. See our full vehicles page for the brand list.

Question 8

Do you work on European cars?

Accepted Answer

Yes. BMW, Mercedes-Benz, Audi, Volkswagen, Volvo, MINI, Land Rover, and Jaguar. We have factory-grade scan tools and OEM parts access for European platforms.

Question 9

Are you a Subaru specialist?

Accepted Answer

Yes. Subaru is one of our deepest specialties. From timing chains and head gaskets on EJ engines to FB and FA platforms, plus AWD service, CVTs, and Outback overland prep. See our Subaru experts page for detail.

Question 10

Do you service hybrids and EVs?

Accepted Answer

Yes. Hybrid battery diagnostics, regenerative brake service, inverter and converter work, plus full EV maintenance for Tesla, Mach-E, Ioniq, EV6, Bolt, ID.4, Lightning, and Rivian.

Question 11

Can you do 4x4 builds and lifts?

Accepted Answer

Yes. Lifts, suspension upgrades, skid plates, roof racks, recovery gear, lighting, lockers, and auxiliary electrical work. We install with craft and align every lift on our Hunter rack.

Question 12

What does your warranty cover?

Accepted Answer

NAPA Peace of Mind warranty covers parts and labor on qualifying repairs for 3 years or 36,000 miles, whichever comes first. It is one of the strongest standard warranties in independent auto repair.

Question 13

Is the warranty good nationwide?

Accepted Answer

Yes. The warranty is honored at more than 17,000 NAPA AutoCare centers across the United States and Canada. Use the directory at napaautocare.com when you are out of town.

Question 14

Will skipping the dealer void my factory warranty?

Accepted Answer

No. The Magnuson-Moss Warranty Act protects you from blanket warranty denial because you used an independent shop or aftermarket parts. The manufacturer can only deny warranty on a specific component if they prove an outside service caused the failure.

Question 15

Are loaner vehicles really free?

Accepted Answer

Yes. Loaners are free with most repairs that take more than a few hours. Subject to availability. Reserve when you book your appointment.

Question 16

How long does a typical service take?

Accepted Answer

Oil changes and inspections, about an hour. Brake jobs and alignments, half a day. Larger diagnostics or repairs, a day or more. We give you an honest timeline before any work begins.

Question 17

Can I drop off after hours?

Accepted Answer

Yes. The key drop is on the front of the building beside the main entrance. Leave keys in an envelope with your name, phone, vehicle, and a brief description of the issue.

Question 18

Do you charge a diagnostic fee?

Accepted Answer

Yes for most diagnostic work. The fee covers the time and equipment to identify the real problem rather than guess. Diagnostic fees are usually applied toward the repair if you proceed with the work.

Question 19

Will I get an estimate before any work?

Accepted Answer

Always. We never start repair work without a written estimate and your verbal or written approval. No surprises at pickup.

Question 20

Will you ever do work without my approval?

Accepted Answer

No. Approval is required for everything past the original concern. If we find additional issues during a job, we stop, document, and call you with photos and a quote before proceeding.

Question 21

How will I know what is happening with my car?

Accepted Answer

Status updates by text, email, or phone, your choice. We send the digital inspection report when it is ready and call before any repair starts.

Question 22

Will I get photos of issues you find?

Accepted Answer

Yes. Every digital inspection includes photos and short videos of the components we are flagging. You see exactly what we see, on your phone, before you decide what to do.

Frequently Asked Questions

General

Services

Warranty

Loaners and Convenience

Pricing and Estimates

Communication

We answer every message.

Schedule with the shop Boulder trusts.